Return Policy

Thank you for shopping at SO Refined Boutique. We strive to provide you with the best shopping experience possible. If you are not entirely satisfied with your purchase, we're here to help.

Return Period: You have 14 calendar days to return an item from the date you received it.

Return Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return Shipping: Customers are responsible for return shipping costs. Please ensure that the item is well-packaged and properly addressed to prevent any damage during the return shipping process.

Return Process:Please email us at shelbyolivia10@gmail.com to initiate the return process.

In your email, provide your order number, the item(s) you wish to return, and  the reason for the return.

Once we receive your email, we will provide you with further instructions on how to return the item.

Refund Method: We only process store credit for returned items. Upon receiving and inspecting the returned item, we will issue a store credit that can be used for future purchases on our website.

Lost or Damaged Packages: SO Refined Boutique is not responsible for lost or damaged packages during the return shipping. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.

Exchanges: We currently do not offer exchanges. If you would like a different item, color, or size, please return the original item and place a new order.

Contact Us: If you have any questions or concerns regarding our return policy, please email shelbyolivia10@gmail.com. Our customer service team will be happy to assist you.

Thank you for shopping at SO Refined Boutique!